Terms & Conditions

These Terms & Conditions govern use of https://hairdoc.in and any enquiry, appointment request or clinic-service payment with HairDoc. Transaction-specific terms communicated before payment also apply, subject to consumer rights and other applicable law.

1. Nature of Services

HairDoc provides paid hair and scalp consultations, diagnosis-led assessments, individual treatment planning, in-clinic sessions and follow-up support. Every patient seeking treatment must first complete a paid consultation; the clinician determines treatment suitability after the consultation and examination. Payment of a consultation fee does not guarantee that a treatment will be recommended.

Any medicines or care materials recommended by a clinician are provided in connection with an assessed patient-specific care plan. The site does not offer these as independent online retail items and does not provide courier or home delivery.

2. Appointments and Clinical Decisions

A form, phone call or WhatsApp message is an enquiry and does not guarantee an appointment. The clinic confirms the branch, date and time. In-clinic care is subject to professional assessment, availability and informed patient consent. Patients should share accurate relevant medical information and may decline a recommended procedure; applicable charges for consultations or services already performed remain payable. If a patient cannot attend, they should contact the clinic to request a new slot, subject to availability.

3. Fees and Payments

Consultation is a paid service for every patient seeking treatment. HairDoc communicates the applicable consultation fee in Indian rupees (INR) before collecting payment. Treatment fees, any taxes and additional session charges are explained separately before the patient agrees to proceed. Charges and inclusions for prepaid treatment plans are communicated before purchase. Payments may be accepted at the clinic or through authorised online payment providers. Payment confirmation or a receipt is supplied as applicable. A payment does not by itself confirm an appointment until the clinic confirms the booking.

Payment does not itself establish suitability for a treatment or guarantee a clinical result. Do not provide card PINs, OTPs or full card details in enquiry forms or ordinary messages.

4. Rescheduling, Cancellation and Refunds

Consultation fees are non-refundable after the consultation is completed because the payment is for the clinician’s professional time, examination and advice, whether or not the patient later proceeds with treatment. Fees for completed treatment sessions are likewise non-refundable because the clinical service has been delivered. No particular treatment result is guaranteed. For cancellations or missed prepaid appointments, the booking terms disclosed before payment apply. Rescheduling requests are subject to availability. No-refund terms do not remove a patient’s legal rights. Duplicate or incorrect charges, payments for services the clinic cannot provide, and other legally required remedies are reviewed under the Cancellation & Refund Policy.

5. No Shipping or Online Retail Checkout

Clinic consultations, assessments, procedures and follow-ups are delivered as services rather than shipped products. Our Shipping & Delivery Policy describes this model.

6. Health Information and Outcomes

Website explanations and testimonials provide general information; they are not personalised diagnosis or advice. Clinical response varies by patient and circumstances. No specific result is guaranteed. Follow the treating clinician’s instructions and seek appropriate medical advice for unexpected or worsening symptoms.

7. Website Use and Intellectual Property

Do not misuse the website, submit knowingly false information, interfere with its availability or transmit harmful software. Website materials are owned by HairDoc or their respective rights holders except where stated. Third-party sites and communication platforms may have separate terms and privacy policies.

8. Privacy, Complaints and Law

Personal information is addressed in our Privacy Policy. For transaction problems or service complaints, contact info@hairdoc.in or +91 84311 17777. These terms are governed by applicable Indian law and do not exclude non-waivable consumer rights or legal remedies.

Operator: DR SATESSHS HAIR CLINIC & RESEARCH CENTER PRIVATE LIMITED | Registered address: 204 JVM Corner Stone, Hari Niwas Circle, Lal Bahadur Shastri Road, Thane, Maharashtra 400602, India.